Category Archives: listening

by Susan R. Young I’ve been studying a cutting-edge communication and conflict resolution model called Dialectical Behavioral Therapy. DBT addresses communication and listening skills, mindfulness, rapport and Emotional Intelligence (compassion, empathy and assertive communication). In a book titled Dialectical Behavioral Therapy Skills Workbook, the authors identify 10 ways that people sabotage their effective listening abilities. Do these Listening Blocks sound familiar to you? 1. Mind reading. Assuming you know what the other person feels and thinks without asking. 2. Rehearsing. Planning what you want to say next and missing what’s being said now. 3. Filtering. Listening only to things that are relevant to you and … Continue reading →